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The owner of the “iPhone 12” phone filed a lawsuit against the American “Apple” company, for refusing to repair it, even though its warranty is valid.
The customer, Theodore Kim, demanded in San Francisco court damages from Apple in the amount of 1,383 US dollars, the original cost of his damaged phone.
Kim Telephone had bought his iPhone 12 from an authorized Apple dealer in Vietnam in October 2020, and he has an Apple warranty that expires in October 2022.
Kim told the American “Business Insider” website that when he returned to America during the Corona virus epidemic, he was having a problem making a phone read the American “SIM” card, which made him contact Apple about the problem and asked him to bring the phone to a store. local Apple.
Kim added that when he brought his phone to the store and the company sent it to the repair depot, they returned it to him after a while and told him that they would not repair the phone because it had been tampered with.
He said: “I asked “Apple” how my phone was tampered with and I did not get an answer, and instead they returned the phone to me, this time after breaking the place where the SIM card is placed.
Theodore Kim noted that after the incident, he filed a complaint with the Better Business Bureau, a private non-profit organization whose described mission is to focus on boosting confidence in the market, and Apple responded that his iPhone could have been repaired if it had been broken. While the company held it, the matter was deemed closed.
Kim also confirmed that he then tried to have Apple repair his phone in exchange for the repair costs, but it also refused.
In a final attempt from him, in late June, Kim sent an email to Apple CEO, Tim Cook, telling him about his problem, but he did not receive an answer from him, which made him resort to a person in the American city of Seattle suing the company. “Apple” in small lawsuits in order to recover his right.