The UAE has achieved a new global achievement by being among the best countries in the world in government digital transformation, to be the only Arab country in this group, in the Government Digital Maturity Report “GovTech” issued by the World Bank for the year 2021, which measures the levels of digital transformation maturity and dependence on Modern technology in the conduct of work in the government sector in 198 countries around the world.
The report divided the countries included into 4 groups, the first of which was group (A) and included “the world leaders in the maturity of government technology”, which included 43 countries, including the UAE, Canada, the United States, Switzerland, Britain, France and Japan, which were ranked It ranks “very high” in the maturity of technology adopted in government digital transformation processes, as countries in this category had innovative solutions and distinguished practices.
Group (B) includes countries that achieved a “high” rank in the maturity of government technology and have large investments and good practices in the field of government technology in most of the axes of the report, and it included 59 countries, including Egypt, Saudi Arabia, Sultanate of Oman, Russia, China, Jordan, Tunisia The third group (c) included countries whose governments have improvements in government digital transformation technology, and have active efforts in digital government practices, while the fourth group (d) came to express the countries that have a minimum focus on digital government initiatives. .
Majed Al-Mismar: A new global testimony to the UAE’s leadership in digital transformation
Eng. Majed Sultan Al-Mismar, Director General of the Telecommunications Regulatory Authority and Digital Government, said: “The GovTech report from the World Bank represents a new stage in the UAE’s march towards a sustainable digital future that includes both government and society, in implementation of the UAE Centennial 2071 vision, whose axes were defined by our wise leadership. These axes include A future-oriented government, a diversified knowledge economy, and a more cohesive society.This achievement is a natural reflection of the spirit of togetherness and one team that prevailed throughout the digital transformation process at the national level, including the federal and local governments as well as the private sector, and we do not forget the role of society through its active participation Through digital platforms in developing the services and policies followed, which ultimately aim to achieve the highest levels of happiness for all in the UAE.”
Al-Mismar added: “In this context, I cannot but extend my thanks and appreciation to the local governments for their tireless efforts and close cooperation with the federal authorities to provide an integrated digital environment. I also thank the federal government agencies, digital localities, and our partners in the private sector as well, hoping that the beginning of the new fiftieth year will be a starting point for major leaps in digital transformation, whether for the government or for society as a whole, in a way that enhances the economic attractiveness of our beloved country.”
Hanan Ahli: Digital excellence is a pillar of the UAE’s development process
For her part, Hanan Mansour Ahli, Acting Director of the Federal Center for Competitiveness and Statistics, said: “Thanks to the vision and directives of the wise leadership, the UAE is moving forward for the next fifty years with ambitious goals that foresee the future, and establish a culture of excellence in being at the forefront of the world at various levels, digital, technical and scientific excellence. The UAE is an essential pillar in its development and economic path.
Ahli stressed: “The UAE’s solutions within Group A, which is ranked highest globally in the GovTech Digital Maturity Report issued by the World Bank, is new evidence of its leadership regionally and globally in the field of government digital transformation, in addition to its rich balance in global competitive reports, where it ranked The country ranks first globally in 121 competitive indicators, and first in the Arab world in 496 indicators, despite the rapid transformations in the global competitiveness map and the successive developments in the global economy, which makes the UAE experience an icon inspired by the countries of the region and the world in the process of global competitiveness.
The World Bank report based its classification on four main axes: “main government systems,” “public service delivery,” “community participation,” and “government enablers for technological transformation.” Under 48 indicators, the UAE achieved a full score in 31 of them, which qualified it to be among the highest global group A, which includes countries that obtained a score ranging from 0.75 to 1.00 “full score” in the maturity of government technologies, and it is the only Arab country that joined to Group A, and it shared with Israel the two countries at the forefront of the Middle East and North Africa within the same group, achieving a score of 0.80 on the index, noting that the global average did not exceed 0.52, while the countries in the other groups scored a score of 0.74 or less.
The report singled out a special area that reviewed the experience of the UAE in digital transformation, and indicated that it is one of the most mature countries in the world in the field of digital government services provided to society, and touched on its adoption of the Fourth Industrial Revolution Strategy, the Artificial Intelligence Strategy, the National Innovation Strategy, and the UAE Blockchain Strategy 2021. .
The report indicated that the country’s digital transformation strategy aims to adopt advanced technologies and use them to transfer 50% of government transactions at the federal level to the “Blockchain” platform, and it is expected that government procedures in Dubai will become completely paperless by the end of 2021, which leads to Dispensing more than a billion papers were used in government transactions every year.
The report concluded by presenting the experience of the UAE by detailing the results obtained in the four axes, and the indicators in which it excelled to exceed global rates, as the country scored 0.60 in the “main government systems”, bearing in mind that the global average is 0.48. The UAE scored 0.92 in the “providing public services” axis, while the global average did not exceed 0.61, and 0.88 in the “community participation” axis, while the global average did not exceed 0.46, and the country also achieved 0.79 in the “Government enablers for technological transformation” axis. While the global average was 0.53.
It is worth noting that the GovTech Digital Maturity Report issued by the World Bank is considered the most comprehensive measure of digital transformation in the government sector, as it highlights the most important practices for designing digital transformation projects in the world.
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